To dispute an unauthorized charge on your card, first contact the related merchant for more details, or a refund. If you still have concerns after contacting the merchant, file a dispute in digital banking, or contact us at 1 (800) 479-7928.
Report Suspected Fraud, a Lost or Stolen Card
Report any RCU card lost or stolen*:
Activate or report a lost/stolen debit card by phone:
Activate or report a lost/stolen credit card (personal) by phone:
Note: Also used to request a new PIN.
Activate or report a lost/stolen credit card (business) by phone:
Note: Also used to request a new PIN.
24hour account access online:
24-Hour Telephone Teller
Get free 24-hour automated access to your account by phone:
- (707) 576-5000 or 1 (800) RCU-4030.
* Cards reported stolen/suspected fraud or lost will be blocked from use. To receive a new card, you must contact RCU during business hours.
** If you are not already enrolled, digital banking requires a valid user ID and password. Register here
Report RCU debit card fraud:
- If you suspect fraudulent activity on your RCU card or account, please contact RCU immediately: 1 (800) 479-7928