To view this presentation, click here

This presentation was presented by Tony Hildesheim (AVP-Enterprise Systems) from $1.3B WSECU for a Webinar on digital knowledge management put on by Callahan and Associates.  The total duration of the presentation is 17 minutes, but player controls exist to view desired sections. 

Another presentation of potential interest is a video case study of Bellco Credit Union's use of the Fuze Suite.  The case study covers their use of the Fuze Inbox, 2-way secure communications with ALL members and integration with online banking.  Check out this innovative and unique implementation!

The WSECU presentation covers:

  • WSECU's selection process of knowledge management solutions

  • Examples of how WSECU has implemented the Fuze Suite

  • Implementation and ongoing support

  • Actual usage of the Fuze Suite by staff and members

  • Tips and lessons learned

To view this presentation, click here