Our system architecture has been designed to allow most modifications and upgrades to occur with no disruption of service.  In addition, all maintenance is scheduled during off-peak hours, thus causing little or no disruption to our customers. 

Our hosting provider is Internap.

Specific penalties for not achieving our service level will be negotiated on a case by case basis.

Since our inception in 2002, Fuze has had in excess of 99.9% uptime.