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  • 1. How many service calls are included my AAA membership? Views: 1038 Public
    AAA Membership provides each Member with Emergency Road Service up to a total of four (4) times in a Membership year per member . Emergency Road Service coverage includes the following services: Mobile Battery Service Tire Change Fuel Delivery Lockout/Locksmith Service Mechanical Aid Towing
  • 2. What is AAA Emergency Road Service? Views: 935 Public
    With AAA on your side, you're prepared for an emergency before it happens. AAA will come to your aid 24 hours a day -- weekends, holidays, rain or shine. You're covered in any car -- whether you're the passenger or the driver -- anywhere in the U.S. or Canada. As a AAA Member, your first four service calls are free! Without AAA, a breakdown can be a serious problem and just one tow could cost over $100. AAA Members enjoy the peace of mind that comes from knowing round-the-clock help   More...
  • 3. How do I apply for Reimbursement Consideration for Emergency Roadside Service? Views: 682 Public
    AAA prefers that members use its emergency road service whenever possible. However, there may be times when AAA services are not available such as during times extreme weather conditions or the lack of a AAA contractor in a particular area. In these cases our members may submit a reimbursement form with their original paid receipts for reimbursement consideration. Please be sure to always keep copies for your files. Please allow 6-8 weeks for processing. For your convenience, print and fill out  More...
  • 4. How do I file a complaint regarding my AAA service or membership? Views: 324 Public
    There are three ways to file a formal complaint regarding your AAA service or membership. You can contact our Member Experience Department directly at 1-800-272-2877. Experienced representatives are available to assist you Monday-Friday 8:30 am to 5:00 pm PST You can contact our Emergency Road Service or Membership Departments to have the representative file a complaint case. The Emergency Road Service Department can be reached at 1-800-222-4357. Representatives are available to assist you   More...
  • 5. How do I follow up on a reimbursement consideration request I previously submitted? Views: 322 Public
    Please call 1-800-272-2877 OPTION 5 for an update on your reimbursement consideration request. Representatives are available to assist you 8:30 am to 5 pm PST Monday-Friday. If you are directed to voicemail, you will have the option to leave a message to receive a follow up phone call. Please provide your Membership number when leaving a message. You can also email the Reimbursements Department directly at ERS.Reimbursements@goaaa.com .
  • 6. How do I request Emergency Road Service? Views: 245 Public
    Please contact us at 1-800-AAA HELP (800-222-4357) if you need to place a road service request. When requesting Emergency Roadside Assistance, please provide the following: 1. Street address 2. Name of business, condominium/apartment complex, etc., if applicable 3. Nearest major intersection and where you are in relation to that intersection 4. Year, make, model, color and license plate of vehicle 5. Information on the nature of the trouble you are encountering 6. Your AAA membership card (or a   More...
  • 7. What options do I have for battery issues with AAA? Views: 202 Public
    There are two types of AAA Battery Services offered to AAA members when they encounter battery issues. The first option is a simple jump start to quickly get you back on the road. The second option is to send a battery service 1 technician to your vehicle. The battery service technician can test the vehicle's battery, starter, and alternator. If the battery fails the test, Members may purchase a AAA-branded battery, which the technician will install for the Member (some labor-intensive insta  More...
  • 8. Are my AAA Road Side benefits available for use upon signing up for membership? Views: 183 Public
    Any new AAA membership or any membership account change regarding upgraded AAA Memberships or added associates is subject to a 48 hour wait period after payment is received. The benefits of the new or upgraded Memberships and added associates, including AAA Emergency Road service, become available to Members only after this 48 hour period is complete. Safety situations will always be handled with the highest attention. In these exceptional situations we may waive the waiting period policy. Altho  More...
  • 9. What kind of warranty does AAA offer on a AAA Battery? Views: 80 Public
    For vehicles that will not start, AAA road service technicians may provide certain battery services, such as testing of the battery or the vehicle starting and charging systems or attempting to jump-start the battery. If it is your battery, he can replace it for you on the spot. The costs to you would be for the battery itself, and possibly additional labor if your battery is in an odd location. All AAA batteries comes with a 6-year warranty. The first three years include a is a free replacement  More...