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- How do I access my AAA Credit Card Account online?
You can access the AAA Cashback Visa, AAA Dollars ® Visa® and AAA Dollars ® Plus Visa® account at the link below https://www.creditcard.acg.aaa.com/onlineCard/login.do You can always access the above link by clicking on Manage My Credi More...
- Can I see my AAA Visa billing statement online?
Yes. You can access your AAA Visa account information via Credit Card Online Account Servicing site. Login to your account, and click View Online Statements . Not enrolled yet? Enroll today !
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Why is my journey not saved in AAADrive? Why do my journey’s stop halfway through? Why do my start/stop times and miles on AAADrive journey screens vary slightly from what I expect?
In general, the capturing of journeys by the app is dependent on a number of factors such as age of the phone or quality of cell signal. Changes made by Google and Apple to the operating systems and/or changes made by the service providers or phone manufac More...
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When I reclassified one of my journeys (e.g., from car to passenger), why didn’t I see an immediate update to my total miles and/or score?
When you modify a journey type, you need to take another journey in order for the miles and overall scores to be updated.
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Can I save money on my auto insurance using AAADrive? How do I sign up and then become eligible for the AAADrive Insurance Discount?
AAADrive Insurance Discounts availability and amounts vary by market. Please call your nearest AAA Agent or access AAA.com for more information. You can opt in to AAADrive as part of purchasing your policy online. You can also talk to an agent to enroll More...
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How do I remain qualified for the AAADrive Insurance Discount?
When your renewal policy is generated, ACG will check to see how many miles and journeys were recorded in the previous 120 days. Each participating driver must record at least 1,000 miles and 25 journeys using AAADrive over the 120 day evaluation period to More...
- What is Approved Auto Repair (AAR)?
Approved Auto Repair is an AAA member benefit designed to help direct a member to a pre-screened reputable automobile repair facility for quality auto repairs. AAR facilities sign agreements to provide reliable, high-quality service performed by ASE certif More...
- What is the benefit of AAR to the AAA Member?
AAA screens each facility for reliability, honesty, fair pricing, cleanliness and training of staff, and stands behind the repairs performed and will assist the member in the event of a dispute regarding those repairs. AAA Approved Auto Repair Facilities More...
- What are the standard requirements for an AAR facility?
AAR facilities are required to provide members with: Free multi-point vehicle maintenance inspection for items most commonly related to roadside breakdowns which include tires, belts and hoses, 24-month/24,000 mile warranty for parts and labor on work done More...
- How does AAA know the shop continues to perform quality repairs?
AAA has an ongoing facility service evaluation feedback system in place. The quality of service our members receive is constantly monitored. If you wish to file an Approved Auto Repair complaint or extend a compliment, please contact the ERS Product Specia More...
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Employment Opportunities
Thank you for your interest in employment opportunities with The Auto Club Group. You can find information regarding positions for The Auto Club Group online by selecting Careers in the footer at the bottom of any page. To go directly to the Employment More...
- How do I add my Auto or Home insurance products to My Account?
If you’ve already created a My Account either as a Guest, Insurance, or a Member, you should see a section for My Insurance under My Account. This section is where you would register your available insurance policies. You will need to provide the p More...
- Why can't I see my policy?
Certain policies, based on type and region, are not available for view on our site. Please contact your agent or our Member Service Center at 866.968.7222. They will answer any questions you may have.
- Why can't I pay my insurance policy bill online?
Online payment is only available for auto and home policies. Umbrella policies that begin with PUP are also eligible for online payment. If you receive a message to call while attempting to make a payment, our customer service team can help provide a spec More...
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I am having problems with my online account User ID/password. What should I do?
The Sign In screen has the option to recover your User ID and reset your password. To use the Need Help Signing In? self-serve option, you’ll need the following information: Your name Your membership/insurance policy number The ZIP code where you rec More...
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How do I register my membership number or insurance policy?
Registering your membership or policy is part of setting up an online account. You can select the Sign In option at the top of most pages on the site to get started. From the “Sign In” screen, select the Create New Online Account option. More...
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How do I turn on or off the Automatic Login feature?
For security purposes, we have removed the option to remain signed in. You will automatically be logged out after 20 minutes of inactivity.
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How do I sign up for emails about AAA products and services?
When you create an online account, you’re automatically registered to receive email communications. You can manage your communication preferences from your online account under the option labeled: “ Update Communications Preferences ”.
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I forgot my User ID/password. What do I need to do?
You can reset your password by clicking on “Sign In” from the top right corner of any page. Once on the “Sign In” screen, please click “Need Help Signing In?” to start the recovery process of your User ID and reset your More...
- Can I pay my insurance bill online?
Yes. Once you have signed in and registered your insurance policy to your online account, select the Billing and Payment option in the “Registered Policies” area of your online account. To go directly to “My Account”, click here . More...
- Where can I mail my payment?
If you choose not to make a payment online or through our toll-free phone number for your AAA membership or your insurance policy, you can mail your payments to the following addresses. Please ensure you include the policy and/or membership number to indic More...
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Where can I find your Roadside Assistance policy with regard to towing?
For complete details of our Roadside Assistance, please review our Member Handbook. You will find the following information: Who’s eligible Services provided Towing considerations Eligible vehicles Vehicles not eligible for service Limitations Extre More...
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How do I arrange for roadside assistance if my car is disabled?
If you need roadside assistance , no matter your location , call the number supplied on your AAA Membership Card, visit AAA.com/RoadsideAssistance to request service online or request roadside assistance through the AAA Mobile app. When the service provi More...
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Would my golf cart be eligible for Roadside Assistance under my plan?
If you have the Premier RV plan, a golf cart is eligible for Roadside Assistance for towing and extrication and winching, as long as they are accessible from the roadside. For further details/restrictions, please refer to the membership handbook .
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What is the limit for roadside assistance calls under my AAA Membership?
In fairness to all members, roadside assistance is not to be used as a substitute for proper vehicle maintenance. To help control membership dues, AAA has a four-call limit on roadside assistance usage. Each member is eligible for four (4) service calls pe More...
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How do I get reimbursed for towing or vehicle lockout services?
If you obtain non-AAA roadside assistance without first requesting service from AAA, your reimbursement will be up to the contract rate paid to AAA service providers for similar services. To obtain reimbursement, follow these steps: On the AAA.com web More...
- Does AAA offer classroom or online driving courses?
Yes, AAA offers online driving courses as well as “classroom” driving courses. Classroom may not be available for all locations and all courses. Contact your local AAA office for more information. You can access the online driving course by More...
- Does AAA offer tools to help seniors drive safely?
Yes! AAA RoadWise™ a senior defensive driving program is an online course designed to positively affect driving behavior and help you learn about and adjust to age-related physical changes. AAA’s driver improvement courses may be offered throu More...
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Where can I find information on European Rail passes?
You will need to contact an AAA Travel Advisor for information on European Rail passes. However, there is an article , “Train Trippin’, European Style”, on our rail travel page explaining how to get the most from Europe’s impressiv More...
- I went to the AAA website and got the wrong club. What do I do?
As you may be aware, the AAA organization is made up of over 30 different clubs in the United States and members are routed to their local club by entering their zip code on the aaa.com zip code page. At that time, a cookie is set to allow subsequent visit More...
- How do I know if AAA's website is secure?
The AAA website is secured via 128 bit SSL encryption. In order to maintain the security of this site, we have secured the entire website, including images. You can verify the security status of any page by the secure protocol ( https ) in your brows More...
- Why doesn't the page open when I click on a link or button?
Please check the settings on your popup/ad blocker software. This site does not use pop-up ads, but does open certain functions in new windows. In order to access these links/buttons, any popup/ad blockers should be configured to allow pop-ups from *.aaa More...
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